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To be eligible to take the ServiceNow CIS-CSM certification exam, candidates must have a solid understanding of the ServiceNow platform and have practical experience in implementing customer service management solutions. They must also have completed the ServiceNow Customer Service Management Fundamentals course and have a good understanding of ITIL best practices.

Understanding functional and technical aspects of ServiceNow Certified CIS CSM

The following will be asked from you in the SERVICENOW CIS-CSM Exam Dumps:

Key Performance Indicators and Benchmarks
Value proposition
Selection of appropriate features and functions to meet business requirements

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ServiceNow CIS-CSM exam has 60 questions, and the time allotted to complete the test is 90 minutes. CIS-CSM exam covers key topics related to ServiceNow CSM implementation, including ServiceNow CSM fundamentals, customer service delivery, problem management, change management, and service level management. Passing the ServiceNow CIS-CSM Exam requires a minimum score of 68%, ensuring that the implementation specialist has deep knowledge of ServiceNow CSM.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q71-Q76):

NEW QUESTION # 71
Match the business rule to its function in the Self-Service Portal.
Hot Area:

Answer:

Explanation:

Explanation:

NEW QUESTION # 72
What is a household entity?

A. Group of users that usually share a common address and use services as a group
B. Group of customers that usually share a common address and use services as a group
C. Group of people that usually share a common address and use services as a group
D. Group of consumers that usually share a common address and use services as a group

Answer: D

NEW QUESTION # 73
What will be the state of a case after a customer rejects the solution proposed by an agent?

A. Open Most Voted
B. New
C. Solution Rejected
D. In Progress

Answer: A

NEW QUESTION # 74
What role can be assigned to employees who are not fulfillers, such as those in sales and services, or do not have other CSM-specific roles, but have a need to create cases on behalf of customers?

A. Proxy Contact (sn_customservice.proxy_contact)
B. External (snc_external)
C. Customer (sn_suctomservice.customer)
D. Consumer (sn_customservice.consumer)

Answer: A

NEW QUESTION # 75
Access to a Knowledge base or Article can be restricted based on a customer's assets and the product models using which of the following? (Choose two.)

A. Data Policy
B. ACL
C. Knowledge Product Entitlements
D. User Criteria

Answer: A,D

NEW QUESTION # 76
......

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Pass Guaranteed Marvelous ServiceNow CIS-CSM - ServiceNow Certified Implementation Specialist - Customer Service Management Exam Reasonable Exam Price

Understanding functional and technical aspects of ServiceNow Certified CIS CSM

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q71-Q76):

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